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Traverse Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

1. These Terms and Conditions are intended to regulate the rights, obligations and responsibilities of the Company and users, as well as other necessary matters, in relation to the use of the Traverse service (hereinafter referred to as the “Service”) provided by Traverse shipping Co., Ltd. (hereinafter referred to as the “Company”).

Article 2 (Definition)

1. “Service” means the provision by the Company of information and software related to content, etc., regardless of the type of wired or wireless access device (PC, mobile phone, portable terminal, etc., mechanical means used as tools for accessing information such as content).
2. “User” refers to members and non-members who use the services provided by the Company in accordance with these Terms and Conditions.
3. “Member” refers to a person who has agreed to these Terms and Conditions, provided personal information, registered as a member, and can continuously use the services provided by the Company.
4. “Non-member” refers to a person who uses the services provided by the company without registering as a member.
5. “Content” refers to all information, including codes, letters, voices, sounds, images, and videos, provided by the Company to users, produced or processed in electronic form.
6. “Paid Service” refers to the service provided by the Company for a fee.
7. “Coin” refers to cyber money provided by the company with specific content and terms of use, and is an electronic payment method that can be used when using paid services.
8. “Usage Rights” refers to a service product provided by the Company for a fee or free of charge, with content and usage terms set by the Company, so that members can use the content.
9. “Regular payment” refers to a payment product in which the fee is automatically paid and the usage period is automatically renewed every 30 days or other specified period through a payment method such as a card or mobile phone registered by the member for use of the paid service.
10. “Automatic recharge payment” refers to automatic recharging using a registered recharge method when the number of coins held by a member falls below a certain number of coins according to the company’s policy.

Article 3 (Specification and Revision of Terms and Conditions)

1. The Company shall post the contents of these Terms and Conditions, the name and representative name, business address (including the address of the location where consumer complaints can be handled), telephone number, email address, business registration number, mail-order business registration number, personal information manager, etc., on the initial service screen so that users can easily view them. However, the contents of the Terms and Conditions may be made available to users through a link screen.
2. The Company may revise these Terms and Conditions to the extent that it does not violate relevant laws and regulations, such as the Act on Consumer Protection in E-commerce, etc., the Act on Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
3. If the Company revises these Terms and Conditions, it will post the effective date and the reason for the revision on the Company's homepage, along with the current Terms and Conditions, from seven days prior to the effective date until the day before the effective date. However, if the Terms and Conditions are changed in a way that is disadvantageous to users, it will provide at least 30 days' advance notice.
4. If the company clearly notifies that if a member does not express an intent to reject the application of the revised terms and conditions before the effective date of the revised terms and conditions while announcing the revised terms and conditions in accordance with the preceding paragraph, the member will be deemed to have agreed to the revised terms and conditions, and the member does not explicitly express an intent to reject the application of the revised terms and conditions, the member will be deemed to have agreed to the revised terms and conditions.
5. If a member does not agree to the revised terms and conditions, the Company cannot apply the revised terms and conditions to that member, and the member may terminate the service agreement. However, the Company may terminate the service agreement if there are special circumstances that make it impossible to apply the pre-amendment terms and conditions.
6. Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the Company's individual terms and policies, the Act on Consumer Protection in E-Commerce, etc., the Act on Regulation of Terms and Conditions, the Consumer Protection Guidelines in E-Commerce, etc. established by the Fair Trade Commission, and other relevant laws and customs.

Chapter 2 Service Use Agreement and Use of Services

Article 4 (Conclusion of Use Agreement)

1. The service agreement is concluded when a user wishing to become a member applies for membership by filling out membership information in the registration form provided by the company and expressing his/her agreement to these terms and conditions, and the company approves the application.
2. The Company may not approve an application for membership pursuant to Paragraph 1 or may terminate the user agreement at a later date if any of the following applies.
- ① If the applicant has previously lost membership qualifications in accordance with these Terms and Conditions (however, this does not apply to those who have lost membership qualifications more than 3 years ago and have obtained the company's approval for re-registration as a member).
- ② If there is any false information, omission, or error in the registration information
- ③ In cases where it is determined that registering as a general member significantly hinders the company's technology.
3. The time of establishment of the service agreement is when the company's approval reaches the member.
4. If there is a change in the information registered at the time of membership application, the member must immediately notify the company of the change via e-mail or other means.

Article 5 (Notice to Members)

1. When the company notifies a member, it may do so via the member's registered e-mail address, etc.
2. In the case of notifications to an unspecified number of members, the Company may substitute individual notifications with posting on the service bulletin board for at least one week. However, individual notifications will be provided for matters that significantly impact members' transactions.

Article 6 (Withdrawal of membership and loss of qualification, etc.)

1. Members may terminate their membership agreement at any time by requesting withdrawal from the company. The company will process the request within 24 hours of the request.
2. If a member falls under any of the following reasons, the company may restrict or suspend membership.
- ① If false information is registered when applying for membership
- ② If the member does not pay the fee for paid services or other debts incurred in connection with the use of the company on the due date.
- ③ In case of threatening the e-commerce order, such as interfering with another person's use of the service or stealing their information.
- ④ When using the service to commit an act prohibited by law or these Terms and Conditions or against public order and morals
- ⑤ In case of using a capture program or modifying the IP address while using the service (if an IP address used by an illegal user is used, there is a possibility of automatic blocking by the system)
- ⑥ When multiple clients connect and use the service simultaneously
- ⑦ If the service usage pattern deviates from the normal user usage pattern and is similar to that of a program (bot) rather than an actual person.
- ⑧ If you attempt to execute malicious scripts or modify pages using the browser console function
- ⑨ When multiple IDs are created on one device
- ⑩ If one person creates multiple IDs and uses only the benefits of the service.
- ⑪ When an investigative agency requests the provision of information or when a false payment is suspected under someone other than the customer's name
- ⑫ In case circumstances are discovered that the name or account is identical to a previously identified illegal user.
- ⑬ When using a payment method that is stolen or suspected of being stolen
- ⑭ Collecting and storing content or personal information provided through the ‘Service’ using ‘crawling’, ‘scraping’, ‘torrent’, ‘NAS’ or other automatic devices without prior consent
3. If the same act is repeated more than twice after the company has restricted or suspended membership, or if the reason is not corrected within 30 days, the company may revoke the membership.
4. If a company terminates membership, the member's registration will be canceled. In this case, the member will be notified and given at least 30 days to explain the situation before the cancellation.

Article 7 (Application for Paid Service Use and Establishment of Paid Service Use Agreement)

1. Members apply to use paid services by purchasing coins or vouchers, etc., using the methods listed below or similar methods. The company must provide the following information in an easily understandable manner when members apply to use paid services.
- ① Confirmation and selection of paid services
- ② Check and select the content, usage method, usage fee, and other terms and conditions of paid services.
- ③ Confirmation of application for use of paid service or consent to confirmation by the company
- ④ Select payment method for paid services
2. The Company may not approve a member's application for paid services if any of the following applies. However, when entering into a contract with a minor, the Company must notify the minor or their legal representative that the contract may be cancelled if the legal representative's consent is not obtained.
- ① If there is any false information, omission, or error in the application
- ② When a minor purchases content prohibited by the Youth Protection Act
- ③ In cases where the company determines that approving other purchase requests significantly hinders its technology.
3. The paid service use agreement is deemed to have been established at the time the company's approval reaches the member.
4. The company's expression of intent to approve must include information such as confirmation of the member's application for use, availability for sale, correction or cancellation of the application for use, etc.

Article 8 (Payment Method)

1. Members may pay for paid services using any of the following methods.
- ① Various account transfers such as phone banking, internet banking, and mail banking
- ② Payment by various cards such as prepaid cards, debit cards, and credit cards
- ③ Online bank transfer
- ④ Payment using electronic money
- ⑤ Payment upon receipt
- ⑥ Payment using points provided by the company, such as mileage
- ⑦ Payment by gift certificate that has been contracted with the company or approved by the company
- ⑧ Payment by other electronic payment methods, etc.
2. The Company may not operate one or more of the payment methods listed in each subparagraph of Paragraph 1 for technical or administrative reasons.

Article 9 (Provision and Change of Services)

1. The company performs the following tasks:
- ① Provision of information on content and conclusion of use agreement
- ② Provision of content for which a service agreement has been concluded
- ③ Other tasks determined by the company
2. The Company may change all or part of the Service due to operational or technical needs, and in this case, the Company will immediately announce the changed Service on the Service screen or notify the Users.
3. The Company may modify, suspend, or change all or part of the services provided free of charge according to the Company's operational or policy needs. In this case, no separate compensation will be provided unless otherwise specified in relevant laws and regulations.

Article 10 (Service Interruption)

1. The Company may temporarily suspend the provision of services in the event of maintenance/replacement of information and communication equipment such as computers, malfunctions, or disruption of communication.
2. In the case of the preceding paragraph, the Company will notify the Member in accordance with the method stipulated in these Terms and Conditions. However, if the Company has unavoidable circumstances that prevent it from providing prior notice, it may provide notice after the fact.
3. The Company will compensate for any damages suffered by users or third parties due to temporary suspension of service provision. However, this does not apply if the Company is not at fault or negligent.
4. If the Company is unable to provide services due to reasons such as a change in business line, abandonment of business, or merger between companies, the Company will notify users and compensate them according to the terms and conditions originally presented by the Company. However, no separate compensation will be provided for services provided free of charge.

Article 11 (Use of Coins)

1. The validity period of coins purchased by members is 5 years from the date of payment or last use, and coins not used within the validity period will be automatically deleted sequentially as the validity period expires.
2. The Company may provide users with coins, vouchers, coupons, etc. (hereinafter referred to as “free coins, etc.”) free of charge through events, campaigns, membership registration, promotions, etc.
3. The validity period of free coins, etc. is based on the validity period notified at the time of payment, and free coins, etc. will be canceled when the validity period expires.
4. The Company may terminate services, including events and promotions related to free coins, for business or technical reasons. The Company will provide one month's advance notice. In this case, any free coins, free passes, or coupons not used by the announced termination date may be forfeited.

Chapter 3 Obligations of Contracting Parties

Article 12 (Personal Information Protection)

1. The company strives to protect members' personal information in accordance with relevant laws and regulations, including the Act on Promotion of Information and Communications Network Utilization and Information Protection.
2. The protection and use of personal information is governed by relevant laws and regulations and the company's personal information processing policy. However, the company's personal information processing policy does not apply to affiliated sites linked to other than the company's official website.
3. The company is not responsible for information exposed due to the member's fault.

Article 13 (Company Obligations)

1. The Company will not engage in any acts prohibited by relevant laws and regulations and these Terms and Conditions, and will do its best to provide services continuously and stably in accordance with these Terms and Conditions.
2. The company must have a security system in place to protect users' personal information (including credit information) so that users can safely use the service, and must disclose and comply with the personal information processing policy.
3. The Company will endeavor to promptly process complaints received from members. However, if prompt processing is difficult, the Company will notify the member of the reason and processing schedule.

Article 14 (Member ID and Password Obligations)

1. Members are responsible for managing their ID and password, and must not allow third parties to use them.
2. If a member becomes aware that his/her ID and password have been stolen or are being used by a third party, he/she must immediately notify the company and follow the company's instructions.
3. In the case of the preceding paragraph, the company shall not be liable for any disadvantages that may arise if the member fails to notify the company of the fact or fails to follow the company's instructions even after notifying the company.

Article 15 (User Obligations)

1. Users must not perform the following actions:
- ① Registration of false information when applying or changing information
- ② Stealing other people's information
- ③ Changes to information posted on the service
- ④ Transmission or posting of information (computer programs, etc.) other than information specified by the company
- ⑤ Infringement of intellectual property rights, such as copyrights, of the company or other third parties
- ⑥ Any act that damages the reputation of the company or other third parties or interferes with their business.
- ⑦ Sale, transfer, and rental of ID
- ⑧ Purchase and sale of coins and services on behalf of others
- ⑨ Acts of disclosing or posting obscene or violent messages, images, audio, or other information that violates public order and morals on the site
2. Users must comply with relevant laws and regulations, the provisions of these Terms and Conditions, the user guide and notices related to the service, and other matters notified by the company, and must not engage in any acts that interfere with the company's business.
3. If a user violates the provisions of these Terms and Conditions, the Company may restrict the use of the service, including suspending the user's ID and prohibiting re-registration.

Article 16 (Attribution of copyright and restrictions on use)

1. Copyright and other intellectual property rights for works created by the Company belong to the Company. However, this excludes member posts and works provided under affiliate agreements.
2. Users must not use for commercial purposes or allow third parties to use for commercial purposes, by copying, transmitting, publishing, distributing, broadcasting or any other means, information obtained through the use of the Company, of which the Company holds intellectual property rights, without the Company's prior consent.
3. When the company uses a user's work, it obtains the user's permission.

Chapter 4 Withdrawal of Subscription, Contract Termination, and Refund

Article 17 (Member's Withdrawal of Subscription)

1. Members who have entered into a paid service agreement may cancel their subscription within seven days of payment. However, cancellation is restricted in the following cases:
- ① When the value of a paid product has significantly decreased due to the member’s use or partial consumption.
- ② In case the provision of digital content under Article 2, Paragraph 5 of the Framework Act on Promotion of Cultural Industries has commenced.
- ③ When streaming or downloading (including the start of downloading) of a streaming or downloadable product has commenced.
- ④ In case of indicating the fact that a paid product cannot be cancelled
- ⑤ When using content using paid products such as coins or vouchers
The company does not charge users a penalty or damages for cancellation of subscription.

Article 18 (Refund Policy)

1. When refunding a payment due to a member's cancellation of subscription, if the member paid the payment using a payment method such as a credit card or electronic money, the company will request the business operator who provided the payment method to suspend or cancel the payment without delay.
2. If the Company is unable to deliver or provide content, etc. requested for purchase by a user due to reasons such as expiration of the contract period with the copyright holder, the Company shall promptly notify the user of the reason and, if payment for the goods, etc. has been received in advance, refund the payment or take necessary measures for a refund within 15 business days from the date of receipt of the payment.
3. If an error occurs within the service, the company will refund the full amount within 30 days using the same method used for payment. If the error cannot be refunded using the same method, the company will refund the amount using a method separately determined by the company.
4. Content available for download or streaming within the service cannot be refunded because the value of the product is significantly reduced upon use. In accordance with relevant laws, a refund is only possible if the value of the product has not been damaged, i.e., if the cancellation of subscription is requested within 7 days after purchase without downloading (including starting the download) or streaming the content.
5. Mileage, free coins, etc. provided free of charge to users cannot be refunded.

Article 19 (Cancellation of regular payment)

1. “Cancellation of regular payment” refers to cancellation including refund of the amount paid for the current month of a regular payment product.
2. “Cancellation of regular payment” means maintaining the current month’s usage of a regular payment product and stopping the next month’s usage and additional automatic payments.
3. If a member has not used the current month's subscription for a subscription product or is unaware of ongoing subscription payments, they may request the company to cancel or terminate the subscription. However, if they have used content eligible for subscription payments in the current month, only subscription cancellation is permitted.

Chapter 5 Compensation for Damages, etc.

Article 20 (Compensation for Damages)

1. If a user violates these Terms and Conditions and causes damage to the Company, the user is responsible for compensating the Company for the damage.
2. If the Company receives a claim for damages or other objections from a third party due to an illegal act committed by the User while using the Service or an act that violates these Terms and Conditions, the User shall compensate the Company for all damages incurred at the User's own responsibility and expense.

Article 21 (Disclaimer)

1. The Company shall not be liable for the provision of services if it is unable to provide services due to natural disasters or force majeure beyond the Company's control.
2. The company is not responsible for any service disruption caused by the user's fault.
3. The Company is not responsible for the reliability and accuracy of information, materials, or facts posted by users in relation to the Service.
4. The company is not responsible for any transactions or disputes that arise between members or between members and third parties through the service.
5. The Company shall not be liable for the use of services provided free of charge, unless otherwise specified in relevant laws and regulations.
6. The Company does not guarantee the completion of webtoon content provided through the Service, and is not responsible for any interruption in the serialization of webtoon content.
7. The company is not responsible for any damages arising from services provided by affiliated companies.

Article 22 (Dispute Resolution)

1. The company operates a customer center to reflect legitimate opinions and complaints raised by users and compensate for any damages.
2. The company will prioritize handling complaints and opinions submitted by users. However, if prompt handling is difficult, the company will immediately notify the user of the reason and processing schedule.
3. In the event of a user's request for damage relief in connection with an e-commerce dispute between the company and the user, the matter may be subject to mediation by the Fair Trade Commission or the Content Dispute Mediation Committee.

Article 23 (Jurisdiction and Governing Law)

1. Litigation arising from e-commerce disputes between the Company and users shall be under the exclusive jurisdiction of the local court having jurisdiction over the user's address at the time of filing. If the user has no address, the local court having jurisdiction over the user's place of residence shall have exclusive jurisdiction. However, if the user's address or residence is unclear at the time of filing, or if the user is a foreign resident, the lawsuit shall be filed with the court having jurisdiction under the Civil Procedure Act.
2. Korean law applies to e-commerce disputes between the company and users.

Article 24 (Other)

1. The environment in which we provide services is as follows, with regard to the environmental and technical requirements required for transmission, installation, etc. of content that can be supplied through electronic media.
- ① Windows operating environment (IE 11 or higher, Edge, Chrome, Firefox, Safari, etc.)
- ② iOS usage environment (iPhone 5 or later)
- ③ Android usage environment (4.x or higher)

Chapter 6 Disclaimer

Article 25 (Lawful content and prohibited matter)

1. The Service provides digital comics, webtoons, illustrations, text, previews, thumbnails, advertisements and related materials (collectively, “Comic Content”). The Company operates the Service in compliance with applicable laws, card scheme and acquirer rules, industry standards, and its licensing arrangements. Nothing in Comic Content shall be understood as encouraging or facilitating unlawful conduct.
2. The Company does not permit users to upload, host, or distribute through the Service any third-party images, videos, audio, or other files for the purpose of creating or replacing Comic Content. User interactions (such as comments, display names, or profile fields) must not be used to share unlawful or prohibited material.
3. Without limiting other remedies, the following are strictly prohibited in connection with Comic Content, marketing of the Service, or user conduct:
- ① Any depiction, suggestion, sexualization, or grooming of minors, persons who appear to be minors, or child sexual abuse material (whether real, illustrated, or fictional);
- ② Non-consensual sexual conduct, coercion, exploitation, or any content that promotes sexual violence;
- ③ Deepfakes, face-swaps, or synthetic sexual depictions of identifiable real persons without clear lawful authorization;
- ④ Content involving trafficking, kidnapping, extreme unlawful violence, bestiality, necrophilia, incest where prohibited by law, or other material that is illegal in the relevant jurisdiction;
- ⑤ Content that infringes privacy, publicity, intellectual property, or other rights of third parties;
- ⑥ Impersonation of real individuals (including celebrities or private persons) for deceptive or harmful purposes in connection with adult-oriented Comic Content.

Article 26 (Age restriction and adult access)

1. The Company implements age controls and account settings (such as adult mode) to reduce the risk of minors accessing age-restricted Comic Content, in line with applicable law and product design.
2. Users must confirm that they are legally permitted to access adult-oriented Comic Content in their jurisdiction. Where stricter age verification is required by law, the Company may add additional checks.
3. The Company does not market adult-oriented Comic Content to minors.

Article 27 (Moderation, reporting, and enforcement)

1. The Company maintains reasonable technical and organizational measures, which may include keyword filtering, automated or manual review of reported items, and removal or restriction of Comic Content or user features that violate law or these Terms.
2. Users must not attempt to circumvent content controls or age restrictions. The Company may suspend or terminate accounts that repeatedly or seriously breach this Chapter.

Article 28 (Prohibited marketing and discovery)

1. The Company and users must not promote the Service using language, search keywords, metadata, thumbnails, titles, or descriptions that suggest or imply illegal, non-consensual, exploitative, or minor-related sexual content, or other prohibited matter described in Article 25.

Article 29 (Complaints, takedown, and response time)

1. The Company maintains accessible channels for complaints and reports (including rights holders, users, and other affected parties) regarding Comic Content that may be unlawful, unauthorized, or inconsistent with these Terms.
2. The Company will review and respond to complaints within seven (7) business days where practicable. Where a report concerns potential illegality, non-consensual depictions, minors, or other serious violations, the Company may promptly restrict or remove the relevant Comic Content pending further review.

Article 30 (Removal requests and fiction)

1. Persons who reasonably claim that they are depicted, named, or impersonated in Comic Content in a manner that violates their rights may submit a removal or correction request through the Company’s published procedures.
2. Where the Company cannot demonstrate lawful authorization or compliance with applicable requirements, it may remove or restrict the relevant Comic Content. Fictional or illustrated content is not exempt from review solely because it is not a recording of a real event, if it otherwise violates law or this Chapter.

Article 31 (Records and cooperation)

1. The Company may retain records of complaints, takedown requests, moderation decisions, and serious incidents as required for compliance, audit, or cooperation with regulators, card organizations, acquirers, or law enforcement, within the limits of applicable law.
2. The Company opposes human trafficking and child exploitation in any form and will investigate credible reports and cooperate with competent authorities where appropriate.

Supplementary provisions

Notice Date: March 24, 2025
Effective Date: April 1, 2025